[Reprint] The Department of Transport to do the best to establish a transport enterprise "one thing" to continuously promote the cost reduction and efficiency of transport logistics
The Department of Transport earnestly implements the deployment requirements of The State Council's "efficient handling of one thing", and works with relevant departments such as the Provincial Market Supervision Bureau, the Public Security Department, the provincial government service and resource transaction Service Center to jointly tackle the national pilot of "one thing" for transport enterprises。
In-depth integration of road cargo transport business license, general cargo road transport certificate issuance, enterprise business license information verification of 3 businesses, reduce the application materials 86.4%, reduce the processing process by 50%, and speed up the processing time.5%, 3395 cases have been handled, realized"One door and one network integrated processing, one application for two certificates, online and offline homogeneous services"The cost of business services has been greatly reduced, and relevant practices have been praised by the Ministry of Transport for many times, and have been promoted throughout the country with Sichuan practices。
First, strengthen channel construction and optimize the management model
1, promote offline "only enter one door"
Deepen the reform of the comprehensive window, promote the establishment of transport enterprises "one thing" in the city and county two levels of government service halls, with comprehensive window acceptance, background department approval, and unified comprehensive window exit mode to optimize the processing process。Expand the provision of commissioner guidance, pre-trial counseling, assistant agents and other convenient services to achieveOffline service "One window acceptance, one run, one finish"。At present, the province has set up 241 "one thing" Windows for the establishment of transport enterprises, with an average of 1 working day to complete。
2. Promote the online "One-netcom Office"
Consolidate the effectiveness of "one network office" of the transportation administrative approval system, deeply dock the provincial integrated government service platform, incorporate the matter into the special area of the government service network for handling, make online service guides, display service elements and process standards and specifications, push information in real time, and fully gather dataOnline service "One net login, one declaration, one feedback"。183 counties (cities, districts) in the province can run the whole network, with an average of 1.2 working days to complete。
3. Promote "first-line response"
From the perspective of enterprises and the masses, 22 types of questions and answers related to the establishment of transport enterprises were sorted out, incorporated into the 12328 transport service supervision hotline knowledge base system and dynamically updated, and the 12345 government service convenience hotline was "double-numbered" and implementedInstant reply, classified transfer, dynamic tracking, closing and filing, limited time return visitTo improve the enterprise's sense of gain and problem solving satisfaction。
Second, deepen synergy and reshape the handling process
1. Promote cross-level integration
The "one thing" of starting a transport enterprise will be included in the key points of the work of optimizing government services and business environment in transport, and it will be refined into nine specific work tasks。
In conjunction with the relevant departments of the province to form a special working group, regularly discuss and solve problems such as low degree of business collaboration, poor functioning of system functions, and poor data exchange channels。
In Chengdu, Meishan and other places to try first, combined with pilot experience to improve the implementation plan, in accordance with the "province to promote the city, city to promote the county" work path layer by layer, and gradually achieve the province can be done。
2. Cross-domain business integration
To provide enterprises with "one thing at a time" package services，The integration of three businesses such as road cargo transport business licensing, which are highly relevant, with a large number of applications and relatively concentrated processing time，The number of procedures has been simplified from 8 to 4，The processing time has been reduced from 40 working days to 5 working days，Businesses only need to apply once，Multiple certificates can be processed in parallel, one-time feedback processing results, and simultaneous generation of electronic certificates。
3. Cross-system data sharing
Establish point-to-point data sharing channels with public security departments, promote dynamic update and Internet sharing of 21 basic information of drivers and vehicles every 2 days, and realize that ID cards, motor vehicle driving licenses and registration certificates, driving licenses and other licenses are exempt from submission。
Unicom market supervision department data, promote the unification of social credit code, operating period and other 8 basic information of enterprises every 4 hours dynamic update, automatic acquisition, to achieve free submission of business licenses。
After the data is shared,“One thing”Application materials are reduced from 22 to 3, and 54 elements of the application form are intelligently pre-filled。
Third, innovate diversified services and improve management efficiency
1. Provide customized services
According to the different needs of road cargo transport operators，The application situation is divided into "has (does not) have a road transport vehicle", "has the transport vehicle for the new car", "has the transport vehicle for the transfer of citizenship, transfer of ownership" and other handling situations，Submit application materials as required，To achieve the most simplified material flow, demand service customization。
2. Expand value-added services
Focus on service facilitation, provide "one person running special office" deputy agency services, to achieve the fastest 1 hour to complete;Add the "general cargo transportation practitioner qualification certificate" information inquiry service, and launch the certificate expiration SMS reminder service to facilitate the enterprise masses to obtain information in time。Strengthen publicity and promotion, and move the service to logistics parks and truck drivers' "warm homes"。Promote the organic connection of audit and management, innovate the construction of information sharing, business joint office, technology linkage, important joint, multi-party joint supervision "five joint" audit and management coordination mechanism and associated data intelligent risk control mechanism, and promote the sinking of supervision through the grid management of road freight services。
3. Test service quality and effectiveness
Carry out "I accompany the masses to go through the process" in the government affairs window, through the experience office, accompany the office, and track the office, find the blocked points in the implementation process, and promote the "big physical examination" of the service process to promote the "great improvement" of traffic services.。Carry out questionnaire survey and handle return visit through wechat mini program, focusing on understanding the needs and service experience of enterprises applying for "double license"。According to the survey data, 80% of enterprises have the demand for "double certificates", more than 88% of enterprises have obtained evidence within 2 days, and the service satisfaction has reached 100%。(Materials provided by the Department of Transportation)
Source: Sichuan Provincial People's Government
Original link:http://www.sc.gov.cn/10462/c109346/2024/8/15/fa2d3cf2e4e443658bede22db8f80d81.shtml
Hubei public network Anbei 42018502002482