The intelligent question and answer platform of Hubei Medical Security Bureau takes the convenience and benefit of the people as the starting point, takes the intelligent service as the fundamental, takes the external service matters as the support, and takes the popular consultation questions on the website as the data source。Integrate common public consultation, hot topics and medical insurance services, statistical data, medical insurance policies and other business data，The data is classified according to different themes and dimensions，It adopts basic word segmentation technology, keyword full-text matching technology, historical query record completion technology and so on，Correlate standard questions with answers，Complete topics, similar questions, related links and other fields。Construct intelligent Q&A knowledge base。Provide guidance for the public to obtain website information, services and other information, and improve the overall efficiency of website services。

  Hubei Medical Security Bureau intelligent question and answer platform